black ink cartridge not printing

[compthe]

I have tried several cartridges and black ink is not printing - all else appears to be working correctly. 

[MysteriousMe]

Welcome to HP Support Community, @compthe 

Thank you for posting your query, I will be glad to help you.

a> Check/Wipe Cartridge Contacts:

The "Cartridge Problem" message may be caused by dirt or damage to the gold contacts on the cartridge.

Remove the cartridge and wipe the contacts with a non-fibrous tissue.

If no dirt is visible, use alcohol-based cleaning solution or cartridge flush to remove stubborn marks.

b> Wipe Contacts Inside the Printer:

If the cartridge contacts are clean, the contacts inside the printer may be dirty.

If you can see these contacts, clean them with the same method as before.

Be careful not to leave any tissue scraps inside the printer.

We can update the firmware for the printer, it can be done either on the HP Smart app or on the printer's control panel.

Please refer to the 1st and 2nd section (Plus signs) on the link below:

https://support.hp.com/us-en/document/ish_1776648-1643972-16

I hope this helps.

Take care and have a good day.