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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
KarenMarie
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black lines coming out green instead of black on an iMac spreadsheet

HP Recommended
Envy 5660
macOS 10.13 High Sierra

I am attempting to print out an iMac spreadsheet and the outlines are all coming out green instead of black.  My ink levels are all correct as I just instilled new color and black cartridges.

 

HELP!  I need to get this corrected asap.

 

Thanks ... all help deeply appreciated.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@KarenMarie

 

Welcome to the HP support community.

 

Did you make a copy and check if that prints fine?

If not, Print a Print Quality Diagnostic report and check.

  1. Load U.S. letter or A4 size, unused, plain white paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  3. Touch Reports, and then touch Print Quality Report.

If that does not print fine, follow the steps mentioned in this HP document to fix the issue:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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