blank lines are running through the text of my page

[bmike101]

I aM TRYING TO PRINT SOMETHING. I am getting blank lines through the text.

[Raj_05]

Hi @bmike101,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP ENVY Photo 7855 All-In-One Printer might have a clogged printhead or low ink levels. Here are some steps to troubleshoot and resolve the issue.

Check Ink Levels

1. Control Panel: On the printer's control panel, go to the Ink Levels menu to check if any of the cartridges are low or empty.
2. HP Smart App: You can also use the HP Smart app on your computer or mobile device to check ink levels.

Align the Printhead

1. Control Panel: From the printer's control panel, navigate to the setup or maintenance menu.
2. Printhead Alignment: Select the option for printhead alignment and follow the on-screen instructions.

Clean the Printhead

1. Control Panel: Navigate to the printer's control panel and find the cleaning options (usually under setup or maintenance).
2. Clean Printhead: Choose the option to clean the printhead. The printer will perform a cleaning cycle, which may take a few minutes.

Print a Test Page

1. Control Panel: From the printer's control panel, print a test page to see if the issue persists.
2. Check Results: Examine the test page for any blank lines. If the lines are still present, you may need to perform a deeper cleaning.

Perform a Second-Level Clean

1. Control Panel: If the initial cleaning didn’t work, navigate to the maintenance menu again.
2. Second-Level Clean: Select the option for a more thorough cleaning cycle. This process may use more ink but can resolve deeper clogs.

[Raj_05]

Inspect and Replace Cartridges

1. Open Printer: Carefully open the printer and inspect the cartridges.
2. Replace if Necessary: If any cartridges are damaged or empty, replace them with new ones.
3. Reinsert Cartridges: Make sure the cartridges are properly seated in their slots.

Update Printer Firmware

1. HP Support: Go to the HP Support website and check if there is any firmware update available for your printer model.
2. Update Firmware: Follow the instructions to download and install the latest firmware.

Check for Driver Updates

1. HP Support: Visit the HP Support website and look for the latest drivers for your printer.
2. Update Drivers: Download and install the latest drivers to ensure optimal performance.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support