blue color will not print with new cartridge and updated software

[johnspac]

Blue color will not print.

New color cartridge.

Software updated.

Cleaned 3 times.

HP   Envy 5660

[A_Gayathri]

Hi @johnspac ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 5660 e-All-in-One Printer is not printing blue color despite having a new cartridge and updated software, follow these troubleshooting steps:

1. Verify the Cartridge Installation

• Ensure the new color cartridge is securely installed in its slot.
• Check if the protective plastic tape on the cartridge has been fully removed.

2. Run a Print Quality Report

• On the printer control panel, go to Setup > Tools > Print Quality Report.
• Review the report to identify missing or faded colors.

3. Align the Printhead

• Go to Setup > Tools > Align Printer and follow the on-screen instructions.

4. Perform a Power Reset

• Turn off the printer, unplug it, and wait 60 seconds.
• Plug it back in, turn it on, and try printing again.

5. Inspect the Cartridge and Nozzles

• Remove the color cartridge and inspect the nozzles for clogs or dried ink.
• Gently clean the nozzles with a lint-free cloth dampened with distilled water.

6. Test with Another Cartridge

• If possible, replace the current color cartridge with another new or known-working cartridge to rule out a cartridge defect.

7. Clean the Printhead Thoroughly

• On the printer control panel, navigate to Setup > Tools > Clean Printhead.
• If cleaning has been performed three times with no improvement, avoid excessive cleaning as it can deplete ink.

8. Update Printer Firmware Update the firmware on an HP printer

• Go to the HP Support website and download the latest firmware for your printer.
• Install it according to the instructions provided.

9. Reset Printer Settings

• Reset the printer to its factory settings.
  • Navigate to Setup > Printer Maintenance > Restore Factory Defaults.

10. Check Print Settings

• In your print dialog box, ensure the print mode is set to Color and not Grayscale or Black and White

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Take care and have a great day ahead!

HP Support