blue ink not showing on test page

[TeresaPB]

Smart Tank 7005: colour printing orange and brown and generally wrong (black and white ok); went through cleaning protocols in app and on Test Pattern 2 no blue square showing although there is clearly plenty of ink in the blue tank. What do I need to do?

[zoey7886]

@TeresaPB, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Print Quality Issues for HP Smart Tank 7005! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Smart Tank 7005 printer is not showing blue ink on the test page and colors appear incorrect, follow these steps to diagnose and resolve the issue:

Check Ink Levels and Refill Ink Tanks

1. Access Ink Levels:
   • On the Home screen of the printer display, touch Menu.
   • Scroll down and touch Ink levels to view the estimated ink levels.
2. Refill Ink Tanks:
   • Fill any tanks that are low on ink.
   • HP recommends using genuine HP ink for best results.

Check Print Settings and Paper Quality

• Check the Paper Type and Condition:
  • Use paper appropriate for the print job, such as HP Advanced Photo Paper for photos.
  • Ensure paper is clean, wrinkle-free, and loaded correctly.
• Verify Print Job Settings:
  • From the application you are printing from, click File > Print, then check Options or Preferences.
  • Ensure the color, paper type, paper size, and quality settings match your print job.

Print Quality Diagnostic Page

1. Print Diagnostic Page:
   • Turn on the printer.
   • On the printer control panel home screen, touch Menu.
   • Scroll down, touch Tools, then touch Troubleshooting > Print Quality.
   • A Print Quality Diagnostic Page will print.
2. Review Test Patterns:
   • Check for missing colors, fading, and white lines on the patterns.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[TeresaPB]

For a start, my printer (Smart Tank 7005) doesn't have a touch screen. what it does have are indicator panels showing me the ink levels, all of which have a good amount of ink and the problematic one, blue, appears to be almost full. Despite this, when I print a test page the blue square is missing so I assume something is happening to stop the machine accessing the blue ink?

I have run all the various cleaning options via the smart tank programme on my desktop (which is how I discovered the blue square was missing) but this has not rectified the issue

[Garp_senchau]

@TeresaPB, Welcome to HP Support Community,

Thank you so much for posting your query! My colleague @zoey7886 is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

Double-check Cyan Ink Flow

Even if the cyan tank is full, the ink might not be flowing properly to the printhead.

Tap or lightly shake the tank (sealed!) to help release any air bubbles.

Make sure the ink cap is fully removed.

Manual Printhead Cleaning

The cyan nozzle may be clogged even if ink is flowing.

Power off and unplug the printer.

Open the printer and locate the printhead assembly.

Moisten a lint-free cloth or paper towel with distilled water.

Gently press the cloth against the bottom of the printhead (where ink is dispensed) to wick out ink. You should see black, cyan, magenta, and yellow ink appear. If cyan doesn't appear, that nozzle may be clogged.

Let everything dry for a few minutes, then reinstall and test again.

Don’t force anything and avoid using tap water — minerals can damage the printhead.

Reference: HP Smart Tank Printers - Color or black ink not printing, other print quality issues | HP® Support

I truly hope these steps help get things back on track. If you have any questions or need any further clarification, just let me know – I’m happy to guide you through it and make sure everything works perfectly.

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,

[TeresaPB]

Hi, no that didn't work. Have a new printhead coming today so see if that solves the problem!

[zoey7886]

Hi @TeresaPB. 

@Garp_senchau is unavailable right now, but I'm here and I'd love to help you!

Let us know how it goes, and we will take it from there.

Looking forward to your reply!

Regards,