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‎10-12-2020 09:40 AM - edited ‎10-12-2020 10:22 AM

HP Recommended
Product: HP 3800N
Operating System: Linux

hi

yesterday i replace my blue toner by another one.

 

since i have blue line on all the printing i do.

 

i try to calibrate, to clean and many other things but still the same problems.

 

when i opening the front panel (where the toner are!) i see blue line on the "black film" there is on the front panel.

 

i don't know how to resolve this issue!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-13-2020 12:22 PM

HP Recommended

Yes that is the most likely cause.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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4 REPLIES 4

‎10-12-2020 10:02 AM

HP Recommended

If the line appeared after replacing a toner then it is most likely you have a defective toner. This is particularly true if your printer uses a cartridge that has both drum and toner in it. You state Toshiba product, please note that this site is for the support of HP products. I have given you a suggestion as a courtesy. If this does not fix the problem and you indeed have a Toshiba product you should check their website. If you have an HP product you can post back for further suggestions, please be sure to include the model number in any further posts.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-12-2020 10:23 AM

HP Recommended

sorry i edit my message it's a hp3800n.

so you think it's a defective toner?

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‎10-13-2020 12:22 PM

HP Recommended

Yes that is the most likely cause.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-15-2020 10:05 AM

HP Recommended

thanks for help!

 

i contact the reseller for garanty.

 

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