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ANB99
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Message 1 of 3
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Flag Post

blue stripes on colorprints

‎12-18-2020 11:45 AM - edited ‎12-18-2020 11:54 AM

HP Recommended
Product: HP LaserJet 200 colorMFP M276n
Operating System: Microsoft Windows 10 (64-bit)

Hello,

since 3 days, i have these blue stripes on every paper i've printet in color. They don't apear on black and white prints and i can't get rid of them. I've reseted the hole printer and don't have any errors.

IMG_2437.jpg

 

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 3
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‎12-21-2020 08:40 AM

HP Recommended

@ANB99, Welcome to HP Support Community!

If you have already performed the steps from the document Troubleshooting Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Repairatrooper
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Level 12
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Message 3 of 3
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‎12-21-2020 11:00 AM

HP Recommended

Measuring the distance between two of the defects will provide a number that will correspond to a repetitive defect ruler measurement. As the marks appear to be cyan in color I would guess that you have an issue with the cyan cartridge.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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