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HP Envy pro 6455

Hello, 

I have been having trouble with this printer for 2 days. It is showing EO error message and the HYP app suggested I clean the sensors on the cartridges. The black cartridge is now stuck in the printer. Please help. Thank you in advance.

-Jason

1 REPLY 1
HP Recommended

@fJASON

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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