can't get the ONN printer cartridge to work on HP3510

[mrE2025]

mt printer is an HP3510. I am trying to load a new ink cartridge; ONN 61xl and get ERROR message "black cartridge problem"

I have shut the printer OFF to try to get past without effect; I have cleaned the contact on the cartridge with a dry paper towel-no effect.

[zoey7886]

@mrE2025, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Deskjet 3510 e-All-in-One Printer Cartridge Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The HP Deskjet 3510 e-All-in-One Printer is designed to work with specific HP ink cartridges, and using non-HP branded cartridges (such as ONN) may result in errors or performance issues. Here are some troubleshooting steps you can try:

Recommended Steps:

Confirm Cartridge Compatibility: Ensure you are using the correct HP ink cartridges for your HP 3510 printer. The recommended HP cartridges for the HP Deskjet 3510 are:

• HP 61 Black Ink Cartridge
• HP 61 Tri-color Ink Cartridge
• HP 61XL High Yield Black Ink Cartridge
• HP 61XL High Yield Tri-color Ink Cartridge

Clean Cartridge and Printer Contacts:

• Turn off the printer and unplug it.
• Open the ink cartridge access door.
• Remove the cartridge.
• Use a lint-free cloth to gently clean the electrical contacts on the cartridge and inside the printer.
• Wait a few minutes, and then reinsert the cartridge.

Reset the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer.
• Wait for about a minute.
• Plug the power cord back into the printer.
• Turn on the printer.

Reinstall the Cartridge:

• Make sure the cartridge is inserted correctly and the cartridge latch is securely closed.

Check for Cartridge Damage:

• Inspect the cartridge for any visible damage, if found, you may need to replace it with a new HP branded cartridge.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,