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‎09-17-2024 05:29 AM

HP Recommended
Product: HP ENVY 6020 All-in-One Printer

I cant connect Printer with my Computer as i have the E3 error (cartridge issues) and i have spent approx 3 days over the past 2 months trying to resolve it, time i could ill afford to use.   I haven't got a cartridge with any ink (ran out a while ago) but no ink been sent despite  mentioning it at least once before on the Smart App.  i can't talk to anyone as your site is chats only.  I have been paying the II subscription throughout so i would like a refund as well please as some new ink please. I haven't printed with it for 2 months and have paid £3.99 x 2 for no service.  I expect a £7.98 refund plus a goodwill payment (for my c3 days of work lost at £180/day) and some ink please.

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2 REPLIES 2

‎09-17-2024 07:38 AM

HP Recommended

Comments, questions, objections, or need information not found online? Try here at the Get HP Instant Ink Support Website ?

Your faster option:
Contact the team at HP Instant Ink Support during business days and hours available in your region.

General help on instant ink management

I do not have an instant ink printer. My understanding is that if you run out of ink you can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge.

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‎09-17-2024 08:38 AM

HP Recommended

I'm paying for Instant Ink so I shouldn't need to buy more ink as I've not even used my allocation for months.

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