cannot print in colour hp deskjet advantage 3830

[LESD2]

i have looked at solutions to this problem and found that one has to uninstall and reinstall the drivers

Is this the only way 

Thanks 

Les Davis  

[asmita6658]

Hi @LESD2

Welcome to the HP Support Community. I'd be happy to assist you with the "color not printing" issue. 

To better assist you - 

1) Does the color copy works? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page - 

1. Load plain paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix "Color not printing" issue applicable for your printer - Color Ink Not Printing

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[LESD2]

Good day

Thanks for reply

1. i think it works as i followed your instructions and printed a print quality diagnostic. it shows all the colours

2. i am printing form an Acer laptop  Have not tried another devise 

below print quality diagnostic 

3 have also updated firmware

Please advise

thanks 

3. not sure how past  

[asmita6658 · Accepted solution]

@LESD2

Please try adding the printer using TCP/ IP port - 

1.) Select “Start” and type “printers” in the search box.

2.) Choose “Printers & scanners“.

3.) Select “Add a printer or scanner“.

4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6.) Select “TCP/IP Device” in the “Device type” list.

7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Let me know. 

[LESD2]

Hi Asmita,

Before i follow your instructions

The printer is connected via wifi and prints perfectly in black and white

So must  I still add a printer?

[asmita6658]

Yes @LESD2

Please try adding the printer using TCP/ IP port. 

[LESD2]

thank you all working perfectly 

[asmita6658]

Hi @LESD2

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!