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‎11-14-2023 06:57 AM

HP Recommended

My HP printer All-in-One is ONE YEAR OLD and had this carriage blockage that I see others have experienced with the same family of printers. After an afternoon on the phone with support, it turns out it is a hardware issue and the printer is kaput. My warranty is over so my option is to buy a new printer or go printer-less. Unbelievable shoddy production. I never imagined I'd have to assume the printer would croak just after the warranty ran out. Looking elsewhere.

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2 REPLIES 2

‎11-16-2023 06:14 AM

HP Recommended

Hi @km2912,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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‎11-16-2023 06:20 AM

HP Recommended

I have been on WhatsApp with them for a couple of hours. I tried that route because the two phone numbers HP France support gave me for English-language support didn't work. 

 

Apparently I should have saved the original invoice because without it nothing can be done. I never expected to have the printer break down so quickly or I would have. 

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