cartridge cleaned but issue stays

[Wolfram666]

Printer menue shows: cartridge is not communicating well....I cleaned all contacts on the cartridge as well as  in the printer. No sucsess. Any idea what to do now. ...?

[Garp_senchau]

@Wolfram666, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP ENVY Photo 7134 All-in-One Printer is experiencing cartridge communication problems, you can try the following steps to resolve the issue:

Check Cartridge Installation:

• Open the printer’s cartridge access door and ensure that the cartridges are properly seated in their respective slots.

Clean Cartridge Contacts:

• Turn off the printer and unplug the power cord.
• Open the cartridge access door.
• Remove the problem cartridge and gently wipe the copper-colored contacts with a lint-free cloth moistened with distilled water or an isopropyl alcohol solution.
• Allow the contacts to dry completely before reinstalling the cartridge.

Reset the Printer:

• Turn off the printer and unplug the power cord from the printer.
• Wait for 60 seconds.
• Reconnect the power cord and turn the printer back on.

Check for Firmware Updates:

• Ensure the printer firmware is up to date, as updates may resolve communication issues.

Replace the Cartridge:

• If the problem persists, consider replacing the cartridge with a new one. Ensure that you are using genuine HP cartridges compatible with the HP ENVY Photo 7134 model.

Also, you may refer to this guide for further troubleshooting steps: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,