cartridge error since moved to the US

[Boris_P]

I have recently moved from France to the US with my HP Tango X printer. However, i just bought new ink cartridges which is suitable for Tango X according to the box.

Nevertheless, when I replaced the ink in my printer it said I can’t use this ink. After some google search, I find that my printer have to change the region code to use US ink.

Can anyone help me to change the region code so that my newly bought Tango X can be used.

Thank you very much!

[Irfan_06]

Hi @Boris_P,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Boris_P]

Hi Irwin,

here the reply to your questions:

Do you have the ink cartridges for both regions? ->  Only for the US

Do you have a printer USB cable or is it connected wirelessly? -> It's a wireless connection

Do you have the printer full feature software or the HP smart app and drivers installed on your PC? -> I use the HP smart app

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac? -> I'm on Mac, usually print through my phone IOS

2) Confirm the printer model. -> HP Tango X 

[Irfan_06]

Hi @Boris_P,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Boris_P]

I tried your solution but nothing happens when Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.... I'm still stuck