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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-30-2025 12:19 PM

HP Recommended

My newly purchased HP tri-color 67 with an expiration date of 10/27/26 is not communicating with the printer. I have tried ALL recommended fixes. HP, I want a new cartridge.

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1 REPLY 1

‎06-01-2025 02:28 PM

HP Recommended

@FrustratedOne20, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

I recommend you consult this guide and follow the troubleshooting steps outlined in it: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

 

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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