cartridge problem & out of paper

[JHockett]

My printer keeps saying "the indicated cartridges are not communicating correctly with the printer." i have replaced the ink cartridges twice with the correct one, and confirmed that nothing is jammed. whenever i try to print my printer says im out of paper, however my paper tray is full.

[Dilip_18]

Hi@JHockett,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing cartridge issues with the HP ENVY Photo 7858 All-In-One Printer.  

I have a few recommendations 

• Try cleaning the electrical contacts and check if it works.
• A common cause of the “Cartridge Problem” message is the gold contacts found on an electronic chip on the body of the HP cartridge being obscured with dirt/ink or even physically having been damaged. Firstly remove the indicated cartridge from the printer and locate the chip.
• Click this link if computer displays an 'Out of paper' error message, and the product does not pick up or feed paper from the tray. https://support.hp.com/id-en/document/c01963794

Hope this helps! Keep me posted. 

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