cartridge problem on brand-new HP ENVY Photo 6234 printer

[davidtjones]

My brand-new out-of-the-box printer can't complete set-up because of a 'Cartridge Problem' issue with the cartridges that came in the box, and also the two extra HP cartridges that I ordered. In answer to all the obvious questions:

    yes, I have removed the plastic strips

    yes, the cartridges are firmly clicked into the printer

    no, I haven't touched the contacts

    no, the contacts don't - or shouldn't! - need cleaning as the whole thing is brand-new/unused

No tech sup is available from the supplier, Currys/PCW. Their phone line is closed by Covid and the only 'help' they have offered is to return the product and get a refund.

I wrote to HP support using their online form but haven't had a reply.

I'm beyond frustrated and would be extremely grateful for any help that doesn't just say 'try taking the cartridges out and putting them back in'//'try turning the printer on&off' and all the standard answers, because - obviously - I have done all of those a million times by now.

[Jay_G24]

Hi @davidtjones,

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

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