cartridge problem

[Angelperera]

HP smart tank 530 - It always showing cartridge problem. I installed a new cartridge but still it is showing cartridge problem error and I'm not able to take printouts

[Kuroi_Kenshi]

Hi @Angelperera,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Cartridge Compatibility:

• Ensure that you are using genuine HP cartridges designed for your specific printer model. Using incorrect or counterfeit cartridges can lead to errors.

Check Cartridge Installation:

• Open the cartridge access door and ensure that the cartridges are properly installed. They should click into place securely.
• If you have recently replaced the cartridge, remove it and then reseat it to ensure a proper connection.

Check for Obstructions:

• Ensure there are no obstructions in the cartridge slot that might be preventing a proper connection.
• Inspect the cartridge connector for any bent or damaged pins.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds before plugging it back in and turning it on. This can help reset the printer’s internal memory.

Clean Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the ink cartridges.
• Use a lint-free cloth lightly moistened with distilled water to clean the copper-colored contacts on the cartridges and the corresponding contacts inside the printer.
• Let the contacts dry completely before reinserting the cartridges.

Update Printer Firmware:

• Ensure your printer’s firmware is up-to-date. Check the HP website for any available firmware updates for your printer model.

I hope this helps.

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Best regards,