cartridge protection tab officejet pro 7730

[Dornie2_2]

How do I switch off the tab for cartridge protection on an officejet pro 7730?  Thanks

[Nal_NR]

Hi @Dornie2_2,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To turn off the cartridge protection feature on your HP OfficeJet Pro 7730 printer, you can follow these steps:

Access the Printer's Embedded Web Server (EWS):

• Ensure your printer and computer are connected to the same network.
• Open a web browser (like Chrome, Firefox, or Edge) on your computer.

Enter the Printer's IP Address:

• Type the printer's IP address into the browser's address bar and press Enter. You can find the printer's IP address by printing a network configuration page from the printer's control panel or settings menu.

Navigate to the Cartridge Protection Setting:

• Once you enter the printer's IP address in the browser, the printer's Embedded Web Server (EWS) page should load.
• Look for a tab or section related to cartridge settings or preferences. This might be under a heading like "Settings," "Tools," or "Preferences."
• Find and select the option for "Cartridge Protection" or a similar name.

Disable Cartridge Protection:

• In the Cartridge Protection settings, you should see an option to disable or turn off this feature.
• Select the option to disable cartridge protection.
• Save or apply the changes if prompted.

Restart the Printer:

• After making changes, it's a good practice to restart your printer to ensure the settings are applied correctly.

Verify Settings:

• Print a status report or check the printer's control panel to verify that cartridge protection is now disabled.

By following these steps, you should be able to disable cartridge protection on your HP OfficeJet Pro 7730 printer through its Embedded Web Server (EWS). If you encounter any specific terms or options that are different, refer to your printer's user manual or contact phone support. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Dornie2_2]

Hi
the settings are showing that cartridge protection is off. The printer works with the old cartridge but not the new one. 
any help much appreciated!

[Nal_NR]

Hi @Dornie2_2 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!