cartridge

[ahz10]

HP OfficeJet Pro 8710, number D9L18A. I changed the K (black ink) cartridge. The printer presents a message "Genuine HP Cartridge Installed" and immediately presents a message "Supply System Problem" although the cartridge in new and full.

AND then, when I try to register to printer - your system keeps rejecting it as an illegal number.

TY  

[A_Gayathri]

Hi @ahz10,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you’re dealing with a couple of different issues. Here’s how you can address them:

Supply System Problem

Check Cartridge Installation:

• Make sure the black ink cartridge is properly installed. Remove and reinsert it to ensure it’s seated correctly.

Clean Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the black cartridge and gently clean the contacts on the cartridge and inside the printer with a lint-free cloth.

Reset the Printer:

• With the printer turned on, unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn the printer on.

Update Firmware: Update the firmware on an HP printer

• Ensure your printer’s firmware is up-to-date. Check HP's website for the latest firmware and instructions on how to update it.

Try a Different Cartridge:

• If possible, try using another genuine HP black ink cartridge to rule out the possibility of a faulty cartridge.

Refer to this document: HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Dis...

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.