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‎06-06-2024 12:48 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

The printer is 18 months old. Two days ago I removed the four nearly depleted cartridges and tried to install four new ones. I couldn't get the cartridges to insert. I drained the power cord and the printer of charge, but this didn't help. A week earlier, when scanning stopped, I had the 'Geek Squad" of Best Buy, working remotely, install updated drivers.  

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1 person had the same question
2 REPLIES 2

‎06-06-2024 02:13 PM

HP Recommended

Does the ink cartridge number match the new ones to the cartridge number on depleted ones?




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‎06-06-2024 06:06 PM

HP Recommended

The cartridges are the same 962s. Not only that, I cannot reinsert the depleted cartridges. 

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