cartrige incompatible error due to region change

[Vaishanaviharno]

hello 

i recently moved my printer HP Deskjet 5075 from UAE to India. It used to use 652 cartridges but they are not available here in India, I found, from the HP webpage and was advised by the HP smart app people to use the 680 cartridges instead but even after I changed the region of my printer it still says that the cartridges are incompatible. what do I do? I have already bought the cartridges and invested in moving my printer. 

[Sneha_01]

Hi @Vaishanaviharno,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support