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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Odysseus99
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change region/country

HP Recommended
CN45Q122SY Envy 4500 all-in-one
Microsoft Windows 10 (64-bit)

Hi, I bought my HP Envy 4500 all-in - one a few years ago in Australia. Now I am back in Germany.....you know, the inkcartridges doesn`t work because of different countrycode. I need teh country code for Europe/Germany.

 

Who can help?

 

Thanks!

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@Odysseus99, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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