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‎07-19-2023 05:52 PM - last edited on ‎07-24-2023 05:05 PM by Retired

HP Recommended
Product: HP Deskjet 2540 All-in-One Printer

Hello, I would like to reset my printer compared to the 301 301xl inks which are here in French Polynesia, the printer is well connected by usb cable and I have access to the interface to enter the number sequence
Printer DN: [personal info removed] Total number of pages: 82 Tricolor Ink ID: E04F3F621E6932AF Black Ink ID: 0000000000000000 RX (last 4 digits): 0000
black is not recognized?thank you

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-25-2023 08:44 AM

HP Recommended

Hi @Spard 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

  

I understand you have moved and the printer is not accepting the new region cartridges.

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I have sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Take care and have a good day.

Treeko
HP Support


I am an HP Employee

View solution in original post

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2 REPLIES 2

‎07-24-2023 04:23 PM

HP Recommended

hello nobody work at HP compagny ?! 2 weeks soon no response yet

Was this reply helpful? Yes No

‎07-25-2023 08:44 AM

HP Recommended

Hi @Spard 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

  

I understand you have moved and the printer is not accepting the new region cartridges.

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I have sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Take care and have a good day.

Treeko
HP Support


I am an HP Employee

Was this reply helpful? Yes No
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