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color ink cartridges not printing correctly for OfficeJet 6978

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OfficeJet 6978

I will state of front that I have an older printer which has served me well up until I bought my carts directly from HP a few months ago. I have always used HP carts before, just bough from another distributor. I see I'm not the only one with the same problem of color carts not printing properly, but "customer support" is not very supportive.

I actually ran through the entire 3 carts trying to correct the problem by running the diagnostic, then updated the software and still no change. I'm now on my second set and don't want to burn them out like the last set.

I would love an HP specialist to just let me know: do I need to buy a new printer OR should I just wait until a new set of carts are made and sent from the Far East?

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Welcome to the HP support community.


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.

I am an HP Employee

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HP Support Agent
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I never heard back from you! Were you able to find the support you were looking for? 

Best regards,
Jeff Christopher
Executive Escalations
I am an HP Employee   

I work for HP
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