color

[jakeandsissy]

I have instant HP ink.  Several weeks ago installed a new yellow cartridge.  Since then,, yellow dominates all printing..   I print Hallmark cards....example color should have been glue and lilac.  It  is yellow and dark pink.     Computer whiz worked on it and says I should have had a notification (letter) about yellow (didn't get it)     Now, he changed  blue and magenta cart and cannot get blue to print.

[Kumar0307]

@jakeandsissy, Welcome to the HP Support Community! I’m here to help.

I understand the print quality is not good. To assist you better,

• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
• Try making a standalone copy in color from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Clean the printhead as shown in this document and print a test page to check the result - Black Ink Not Printing, Other Print Quality Issues

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!