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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 2
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Flag Post

colour cartridge does not work

HP Recommended
HP Envy5020

The printer no longer prints colour.  We have inserted new cartridges and cleaned the contacts as previously advised but still doesn't work

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Message 2 of 2
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HP Recommended

Hi @Anne92 ,

 

1. Download the HP Print Doctor from the next link:

>> ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

2.    Run and select the option for "Fix Printing"

 

3. Restart the computer and try again to print in Color.

 

* Click on KUDOS thumbs up  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

hash:6c290ba1c8ba8

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@ferRX / I am a volunteer posting answers on my own time.
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