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HP Recommended
HP Envy5020

The printer no longer prints colour.  We have inserted new cartridges and cleaned the contacts as previously advised but still doesn't work

1 REPLY 1
HP Recommended

Hi @Anne92 ,

 

1. Download the HP Print Doctor from the next link:

>> ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

2.    Run and select the option for "Fix Printing"

 

3. Restart the computer and try again to print in Color.

 

* Click on KUDOS thumbs up  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

hash:6c290ba1c8ba8

.
@ferRX / I am a volunteer posting answers on my own time.
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