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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Garek3
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colour cartridge error message, cleaned, reinstalled, drivers updated all made no difference

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Deskjet 2630

Hi all, have a HP Deskjet 2630- colour cartridge showing error light, have followed all instructions, removed, cleaned, cleaned printer heads, have updated drivers- want to order replacement cartridge but cant find anyway to do that, have been previously told in support  could but going round and round in circles with useless virtual agent- getting really frustrated as have already run out of ink previously and cant move on with work required. Any help gratefully received.

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TEJ1602
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@Garek3, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

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Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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