colour cartridge not working

[graham971]

My colour print cartridge will not print and I do not have an option to print with it on my Imac 2024 Sonoma operating system

can any one help me please.

[Sneha_01]

Hi @graham971,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

In the meantime you may try this: here are several steps you can try to troubleshoot and potentially fix the issue:

1. Check Cartridge Installation

• Ensure the Cartridge is Correctly Installed: Make sure the color cartridge is properly inserted into the correct slot in your printer. It should click into place.
• Remove Protective Tape: New cartridges often come with protective tape over the nozzles. Ensure this has been removed.

2. Check Printer Software

• Update Printer Drivers: Ensure you have the latest drivers for your HP printer. HP regularly updates printer drivers which can resolve compatibility issues with new operating systems. Visit the HP Support website, find your printer model, and download the latest drivers for macOS Sonoma.
• Printer Utility: Use the HP Utility application on your Mac to check the printer status and to see if there are any error messages or maintenance tasks recommended.

3. Clean the Cartridge

• Clean the Print Heads: Sometimes, print heads can get clogged, preventing them from dispensing ink. Use your printer’s built-in utility to clean the print heads. Check your printer's manual or the HP website for specific instructions on how to do this.

4. Check Printer Settings

• Printer Preferences: On your iMac, go to System Settings > Printers & Scanners. Select your printer and then click Options & Supplies. Ensure that color printing is enabled and not set to grayscale or black & white printing only.

5. Printer Software and macOS Compatibility

• Compatibility Issues: There could be compatibility issues between your printer software and the Sonoma operating system. Check for any updates or patches on the HP support site that address compatibility with macOS Sonoma.

Could you elaborate on the issue for better understanding?

Rachel571 

HP Support