colour cartridge not working

[lusa1]

coloured printing is not working but normal black and white is

[Sneha_01]

Hi @lusa1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your color cartridge is not working while black and white printing is functioning correctly, there are several potential issues and steps you can take to troubleshoot and resolve the problem:

Steps to Troubleshoot and Resolve the Issue

Check Cartridge Installation:

• Ensure the color cartridge is properly installed. Remove it and then reinsert it to make sure it’s seated correctly.

Check Ink Levels:

• Verify the ink levels of the color cartridge. Most printers have a utility or software that shows ink levels. If the ink levels are low or empty, replace the cartridge.

Clean the Print Head:

• Over time, print heads can become clogged. Most printers have a built-in cleaning function that can be accessed through the printer’s maintenance menu. Run the cleaning cycle several times if necessary.

Run a Test Print:

• Use the printer’s built-in test print function to see if the colors are printing correctly. This can help determine if the issue is with the printer or the cartridge.

Update Printer Drivers:

• Ensure that you have the latest printer drivers installed. Visit the HP website to download and install any updates.

Check Printer Settings:

• Make sure your print settings are not set to grayscale or black and white. This setting can be found in the print dialog box before you print a document.

Check for Clogs or Blockages:

• Sometimes, ink can dry up and clog the print nozzles. Manually cleaning the print head with a damp cloth can help. Refer to your printer’s manual for instructions on how to do this.

Try a Different Cartridge:

• If possible, try a different color cartridge to see if the problem persists. This can help determine if the issue is with the cartridge itself.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support