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If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-19-2025 06:51 PM - edited ‎05-19-2025 06:57 PM

HP Recommended
Product: HP DeskJet 2742e All-in-One Printer

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3 REPLIES 3

‎05-19-2025 08:20 PM

HP Recommended

If your "compatible" cartridges are incompatible, I suggest you contact your supplier for replacements. 

 

HP cartridges have a warranty.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

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‎05-19-2025 08:22 PM

HP Recommended

I actually just read that they deactivate the cartridges they send you once the subscription is no longer active. So although they are full, I can’t use them unless I reactivate my subscription. Thanks for your reply, I appreciate it!

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‎05-19-2025 08:39 PM

HP Recommended

It sounds like you had an HP Instant Ink subscription.  Yes, Instant Ink cartridges are only usable if you have an active Instant Ink subscription.  You will need to either replace the cartridges with retail cartridges or reactivate your subscription.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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