counterfeit used printer cartridge arrived sold as new

[Tlee8]

Color printer cartridge arrived empty. Printer says it is depleted and possible counterfeit. I want a refund or replacement. Is there a customer service number to call? The virtual assistant did not understand my issued.

[Dragon-Fur]

@Tlee8 

Welcome to the HP English Community --

Yes - If you purchased the ink from the HP Store, contact the Store's Customer Service department.

=== --- === --- === --- === --- ===

HP Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

HP Store Customer Service - Examples

 HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

Product Returns – USA

Includes Chat (where available) and phone number contact

 HP.com Returns - USA

Thank you for participating in the HP Community --

People who own, use, and support HP devices.