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‎02-27-2021 03:15 PM

HP Recommended
Product: hp Office JEt 8020 series
Operating System: Mac OS X 10.11 El Capitan

The printer (HP Office Jet 8020 series)  is about 6 months old. Everything has been working fine until just recently. I have installed a new cyan cartridge and no cyan (blue) color is printing.  I have been through a few of your previous suggestions.  I cleaned the vent area on the cartridge.  I did a hard restart of the printer. removed the cartridges. unplugged power from the printer and the wall. pressed power to discharge any residual electricity.  Restarted and re inserted cartridges.  Still no cyan.  The print quality pages shows no blue.  The Test pattern #3 is just yellow. Not green.  I tried copying a color page and again, no cyan. I've cleaned the printheads.  Any suggestions? 

 

Thank you.

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6 people had the same question
2 REPLIES 2

‎03-02-2021 11:28 AM

HP Recommended

@CosmoLuna

 

Welcome to the HP Support Community.

 

I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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‎03-02-2021 12:40 PM

HP Recommended

Thank you . 

Where would I find the forum inbox for my account so I can read your response?

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