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‎02-28-2021 10:41 AM

HP Recommended
Product: HP Officejet pro 6970

Hello, My blue ink is not printing, the cartridge is full and a new one has been installed but still does not print. Head cleaning was done without result. What should I do?

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5 people had the same question
3 REPLIES 3

‎03-03-2021 07:59 AM

HP Recommended

@sandrine-nallet, Welcome to the HP Support Community!

 

I understand the printer is not printing in Cyan. Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the printhead up to 2 times and print a test page to check the result.

 

If the issue persists with 2 different ink cartridges, I'm afraid the issue could be with the printhead of the printer. Kindly check if your printer is affected by a known issue using this document. 

 

If not, and if the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎03-03-2021 09:08 AM

HP Recommended

I have the same issue with a new Cyan cartridge. Had the printer perform the printhead cleaning routine 6 times, still no blue

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‎03-03-2021 09:14 AM

HP Recommended

@Rick516

 

Kindly check if your printer is affected by a known issue using this document. 

 

If not, and if the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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