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‎01-11-2021 02:43 PM

HP Recommended
Product: hp office jet pro 6978

I have a defective 902 cyan ink which is a know issue. I have attempted to do the online replacement link but the page to ented the ship to address fails to open. I have no way to reach HP since my printer is out of warrenty. 

Category:
1 person had the same question
1 REPLY 1

‎02-05-2021 02:17 PM

HP Recommended

@ringler09

 

Welcome to the HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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