defective HP 936 cyan ink cartridge

[Debbye145]

I purchased a new HP printer from Staples in Nov. At that time I also bought a new HP ink cartridge 936 for when the factory supplied cartridge ran out. I had mostly been printing black and white so cartridge did not need replacing until this week. 

When I installed the 3 color cartridges the blue kept coming up with defective error. Was very frustrated because I could not even print in black and white while defective blue cartrdge was installed. 

I took into Staples and they said I could not return it because I bought it over a month ago. 

This ridiculous since only the cyan is defective and sold only in a $87 3 pk of cyan, magenta and yellow. 

Note I bought another 3pk 936 at $87 installed it and it works fine.. But I am still out $87 for the original pack I purchased in Nov which has a defective cyan cartridge. 

Please let me know what my recourse is here. 

[Hawks_Eye]

Hi @Debbye145 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you.

We'd hate for you to be stuck in a situation like this. Because you matter to us.

I can absolutely see how frustrating this situation must be. It’s unfortunate to deal with a defective product, especially when it disrupts your printing tasks and you're unable to return it due to store policies. Let’s look at potential solutions to address the issue and recoup your investment.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye