defective cartridge

[gowokegobroke]

need to report a defective tri-colour cartridge(305 code) l brought removed and reinserted it into printer but cartridge fault light shows stopping printer working unless l turn to black and white option,,HeLp

[A_Gayathri]

Hi @gowokegobroke ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.]

If you're experiencing issues with a defective tri-color cartridge in your printer, here are steps you can take to address the problem:

Check for Packaging and Seals: Ensure that the protective tape or seals on the cartridge have been completely removed. Sometimes, forgetting to remove these can cause printing issues.

Clean Contacts: Turn off the printer and unplug it. Carefully remove the tri-color cartridge and check the contacts on both the cartridge and the printer. Clean them gently with a lint-free cloth to remove any dust or residue.

Reinstall Cartridge: After cleaning the contacts, reinstall the tri-color cartridge back into the printer. Make sure it is securely and properly seated in its place.

Update Printer Drivers: Ensure that your printer drivers are up to date. You can visit the printer manufacturer's website to download the latest drivers for your printer model.

Restart Printer: Turn off the printer, unplug it, and wait for a few minutes. Plug it back in and turn it on. This can sometimes clear temporary glitches.

Run Printer Software Diagnostics: Many printers come with diagnostic tools or software that can help identify and resolve issues. Check the printer software on your computer for any diagnostic options.

Replace Cartridge: If the issue persists, you may need to consider replacing the defective tri-color cartridge with a new one. Make sure to use a genuine and compatible cartridge for your printer model.

I hope this helps. 

Take care and have a good day.-

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