defective new ink cartridge

[Will265]

officejet 8600 will not print due to defective metal contacts on the cartridge. I replace all carts with genuine HP carts and still will not operate. please help!

[Sneha_01]

HI @Will265,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your OfficeJet 8600 printer is not printing due to defective metal contacts on the cartridge, here are steps you can take to troubleshoot and potentially resolve the issue:

1. Inspect Cartridge and Contacts:

• Remove the cartridge from the printer.
• Inspect the metal contacts on both the cartridge and inside the printer where the cartridge sits.
• Ensure there are no visible signs of damage, debris, or ink buildup on the contacts.

2. Clean Contacts:

• If there is any dirt, debris, or ink residue on the metal contacts, gently clean them using a lint-free cloth lightly dampened with distilled water.
• Be careful not to touch the nozzles or electrical contacts with your fingers.

3. Reset Printer and Cartridges:

• Turn off your printer and unplug it from power.
• Wait for about 1-2 minutes.
• Plug the printer back in and turn it on.
• Reinstall the cartridges back into the printer and ensure they are securely seated.

4. Update Printer Firmware:

• Outdated firmware can sometimes cause cartridge recognition issues.
• Go to the HP Support website, enter your printer model, and download the latest firmware update. Follow the instructions to install it on your printer.

5. Perform a Hard Reset (if needed):

• A hard reset can sometimes resolve stubborn cartridge issues.
• Turn off the printer and disconnect the power cord.
• Wait for 60 seconds, then reconnect the power cord and turn on the printer.

6. Test with Another Cartridge (if available):

• If possible, try installing another known-working cartridge to determine if the issue is with the printer or the cartridges.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support