depleted cartridge on all in one 8725

[jewettjc]

I am getting a depleted cartridge message. I am in the instant ink program. am I supposed to order a cartridge?

[Sneha_01]

Hi @jewettjc,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571 

HP Support

[jewettjc]

I can't find the indicator of which cartridges need to be replaced. I replaced the black cartridge, but still get the error message.

[Sneha_01]

Hi @jewettjc,

Could you please try check with alternate cartridges?  Please check with the color one as well. 

If the issue is with both cartridges then we need to replace the cartridges.

if not, Please share the shipping address.

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 We will ship out the cartridges.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support