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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
deskjet01702
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deskjet j4580 prints with shows, copies ok. alignment does not help

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Deskjet j4580
Microsoft Windows 10 (64-bit)

Hi all,

I've an HP Deskjet j4580.  Printouts from computer includes a shadow.  Print cartridges are new and look fine (i.e. print heads look clean, no smudges.)  I've aligned cartridges twice from the printer utilities (directly on the printer) with no change.  Copying is perfect, no issues. 

thanks, Chris

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Betty0610
HP Support Agent
HP Support Agent
17,755 17,737 985 853
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@deskjet01702

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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deskjet01702
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thank you for the reminder.  No joy.  I performed the steps, the print is still blurry.

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Betty0610
HP Support Agent
HP Support Agent
17,755 17,737 985 853
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Is it happening with all the documents that you try printing from the Computer?


I am an HP Employee

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