• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Officejet Pro 8600 Plus E-All-in-One printer - N911g
Microsoft Windows 10 (64-bit)

Hello, I have a problem with a HP Officejet Pro 8600 Plus E-All-in-One printer - N911g:
the black cartridge is still almost full, as default is set: grayscale print only black. If I want to print black text, I get the error message: Yellow is used up.
But it is set "black only" ...

How can I solve the problem without buying yellow ? I only need black.
Many thanks in advance.

1 REPLY 1
HP Recommended

Hi @Webmaus,

 

I'd like to help!

 

Your printer is designed to print only when all ink cartridges have ink. To prevent clogs in the printing mechanism and other print quality issues, some ink must be available in all the cartridges to perform periodic servicing and printing tasks

 

You may refer to -Cannot Print When One HP Ink Cartridge is Empty 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.