error code0x6100004e cartridge holder can't move to center of carriage

[Cable201]

Cartridge carrier can't move to center, therefore can't remove ink cartridges.  Error code 0x6100004e displayed.  There is no paper jam. Instructions to clear paper jam appear.

[Sneha_01]

Hi @Cable201,

Welcome to the HP Support Community

I understand you are getting an error message  on your printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Cable201]

Power drain procedure was complete. Problem still present.  Firmware update was performed using prompts on Printer screen.   Problem still present.  Cartridges can move a very little, maybe one-half inch, off the right position.  I still can't find any paper jam or issue with paper tray,

[Sneha_01]

Hi @Cable201 ,

Thank you for your response. 

The error code 0x6100004e on HP printers typically indicates a problem with the ink cartridge carriage. Here are steps to troubleshoot and potentially resolve the issue:

Power Cycle the Printer:

• Turn off the printer and disconnect the power cord from the back of the printer and from the wall outlet.
• Wait for at least 60 seconds.
• Reconnect the power cord to the wall outlet and then to the printer.
• Turn the printer back on and see if the error persists.

Check for Obstructions:

• Open the printer cover to access the cartridge area.
• Ensure there are no paper scraps, debris, or any other obstructions preventing the carriage from moving.
• If you find any obstructions, carefully remove them.

Manually Move the Carriage:

• With the printer turned off, try to manually move the carriage to the center. Be gentle to avoid damaging the printer.
• If it’s stuck, look for any visible reasons why it might be obstructed.

Check Carriage Path:

• Ensure the carriage path is clear and that the carriage can move freely along the entire width of the printer.
• Make sure the carriage belt and rail are clean and free of debris.

Inspect the Cartridges:

• If you manage to move the carriage to the center, remove the ink cartridges.
• Check the cartridges for any visible damage or leaks.
• Reinsert the cartridges, making sure they are properly seated.

Reset the Printer:

• Sometimes resetting the printer to its factory settings can resolve the issue. Refer to your printer’s manual for instructions on how to perform a factory reset.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support