error message 'new cartridge installed' when trying to clean print heads

[MeAMZ]

When I try to run clean printheads, I get an error message that says new HP print cartridges installed, please fix and retry. I don't understand why new cartridges is an error. I removed and reinstalled them, no help. And they are not new - I've printed with them before. I'm trying to fix a problem with the printer suddenly not printing black (thought grey works on test page), I redownloaded firmware, and the virtual help said to try clean printheads next. 

I'm really bummed that I can't get live help.

[A_Gayathri]

Hi @MeAMZ,

Welcome to the HP Support Community

I understand you are facing an issue with your HP DeskJet 3755 All-In-One Printer. error message 'new cartridge installed'  Not to worry I will help you to get a resolution to resolve the issue.

May I know 

Do you see any lights blinking on the control panel of the printer?

Have you observed any error codes on the display? Eg E0 or anything as such

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: 

HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Irfan_06]

Hi @MeAMZ,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[MeAMZ]

Well after messing around by myself before any replies came, and updating firmware etc, I read through the online document and what finally fixed the black not printing was changing the ink cartridge. At least the old one was mostly used up so I didn't have to waste a lot of ink.

[MeAMZ]

I found some of your procedures myself, but the only thing that fixed the black printing was changing the ink cartridge. The aligning and cleaning in HP Smart still aren't working, but the printing issue is fixed.