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‎08-27-2023 07:19 PM - edited ‎08-27-2023 07:20 PM

HP Recommended

I am getting a "Damaged cartridge" error but have tried two new black ink cartridges and still get the error. I unplugged and rebooted. I cleaned the electrical connection. Not sure what the next step might be. Virtual assistant couldn't help. Can someone in the community guide me to the next steps to try?  I Have an HP Office Jet Pro 8600 Premium. Thanks.

Category:
1 REPLY 1

‎08-30-2023 12:00 PM

HP Recommended

Hi @RDrury,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer cartridges.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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