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‎11-11-2024 05:03 PM

HP Recommended

All was fine with my printer until I bought a faulty HP cartridge which leaked inside my printer. I Replaced the cartridge. Printer won't work - I'm getting error message "One or more cartridges is missing or damaged. HP service agent at store told me how to clean prongs and to reset printer to factory setting. Tried both. No luck. HP owes me a new printer.

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1 REPLY 1

‎11-13-2024 12:32 PM

HP Recommended

Hi @amyec,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

It seems like an issue with the printer hardware and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further as you have exhausted all the possible troubleshooting steps. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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