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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
bushkangooroo
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faulty cartridges ?

HP Recommended
Hp Envy 5030
Microsoft Windows 10 (64-bit)

Hi all,

 

Bought a Hp Envy 5030 All-in-one printer together with a contract to refill my cartridges when they are empty.

I print verry little,so after about some months, I decided to cancel my contract with HP en buy my own cartridges.

Meanwhile I paid twice for cartridges I've never received !!!

 

I've informed Hp about the cancellation,and they keep sending me notices of payment.

that's for one....

 

Meanwhile,I bought some cartridges from another site,and suddenly,the new ones don't complie ...

I tried everything,but nothing seemed to work.

Through another forum,I've been informed,that Hp in that way,makes sure that you only buy and use their cartridges.

Verry strange,I cancel my contract with Hp en some few days later I can't print anymore.

 

I payed for the printer,thus the printer is mine,also,I believe that I can buy my cartridges from whoever I want,when I want.

Sadly,Hp thinks otherwise.

This is not the way to treat a customer,wether he is just a small or big consumer.

 

I will be very carefull of buying HP-products in the future

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@bushkangooroo

 

Welcome to HP Support Community!
 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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