• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-27-2020 07:38 PM

HP Recommended
Product: hp 6600 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I had to purchase a new printer - my old printer hp 6600 wouldn't printer, no mater what I did. I purchased a new hp 9015e All-in-One Printer and would like to exchange the old print cartridges (4 of them) for ink cartridges for the new printer. The sales rep gave me an e-mail address of: ISBESCALATIONTEAM@HP.COM and to send them certain information. I sent the e-mail with the information only to receive an e-mail "failure notification". My question is, what do I do now? Thank you any and all that know the answer and for the help! Hope everyone is staying safe!

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.