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‎06-11-2024 09:42 AM

HP Recommended

printer keep coming up with an error message calling to replace cyan, we have replaced with Orginal cartridge, cleaned printer head and cartridges and will not let us get pass error.

Category:
1 REPLY 1

‎06-13-2024 05:58 AM

HP Recommended

Hi @precious71,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the cartridge error.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-
HP Community Moderator



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