horizantal white lines are appearing on the prints from hp printer 2630

[TasawarHussain]

how can i get rid of these white horizantal lines on the prints, done everything but still showing these lines i did not even used the printer much 

[Sneha_01]

Hi @TasawarHussain,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Horizontal white lines on prints from your HP DeskJet 2630 can be frustrating, especially if you haven’t used the printer much. These lines often indicate issues with the print head or ink cartridges. Here’s a step-by-step guide to help you resolve this problem:

1. Check Ink Levels

• Verify Ink Levels: Ensure that your ink cartridges are not low or empty. You can check this from the printer’s control panel or through the HP Smart app.

2. Perform Print Head Cleaning

Automatic Cleaning: Use the printer’s built-in print head cleaning function. You can access this through the printer’s control panel or the HP Smart app. This function cleans the print heads and may resolve the issue.

For HP DeskJet 2630:

• Go to Settings on the printer's control panel.Navigate to Tools or Maintenance.
• Select Clean Printhead and follow the on-screen instructions.

Repeat if Necessary: You may need to run the cleaning cycle more than once if the first attempt doesn’t fully resolve the issue.

3. Perform Print Head Alignment

Align Print Heads: This step can correct misalignment issues that might cause lines or streaks in your prints.

For HP DeskJet 2630:

• Go to Settings on the printer's control panel.Navigate to Tools or Maintenance.
• Select Align Printhead and follow the on-screen instructions.

4. Check for Print Head Clogs

Manual Cleaning: If the automatic cleaning doesn’t help, you might need to manually clean the print head.

Manual Cleaning Steps:

• Turn off the printer and unplug it.Open the printer’s access door to expose the print head and ink cartridges.Remove the ink cartridges.
• Use a lint-free cloth or paper towel dampened with distilled water to gently clean the print head area and the nozzles. Be careful not to touch the nozzles directly.Allow the print head to dry completely before reinstalling the cartridges.

5. Inspect and Replace Ink Cartridges

Check Cartridges: Ensure that the ink cartridges are correctly installed and that there’s no protective tape or packaging left on them.

Replace Cartridges: If the cartridges are old or damaged, consider replacing them with new ones. Sometimes, even if cartridges are not empty, they can cause issues if they’re defective or dried out.

6. Check Paper Quality and Settings

Use Good Quality Paper: Ensure that you are using the correct type of paper for your print job. Poor quality paper can sometimes cause printing issues.

Check Print Settings: Ensure that the print settings match the type of paper and quality you’re using.

7. Update Printer Firmware and Drivers

Update Firmware: Check if there are any firmware updates available for your printer on the HP Support website and install them if necessary.

Update Drivers: Ensure that you have the latest printer drivers installed on your computer. You can download the latest drivers from the HP Support website.

8. Run Printer Diagnostics

• Use HP Diagnostic Tools: HP provides diagnostic tools that can help identify and resolve printer issues. Visit the HP Support website to see if there’s a diagnostic tool available for your model.

9. Factory Reset (If Necessary)

Reset Printer: If the issue persists, consider performing a factory reset on the printer. This will restore the printer to its default settings, which might resolve the issue.

Factory Reset Steps:

• Navigate to Settings on the printer's control panel.
• Go to Tools or Maintenance.
• Select Restore Factory Settings and follow the on-screen instructions.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support