horizontal pink bands where it should be blue

[JordanCreek]

HP 6962 pink horizontal bands accross page where it is suppose to be Blue color.  Did every possible maintenance procedure more than once, and they print perfectly. I changed every color in printer one at a time, still no change.  Printer works perfectly fine except this pink band...see attached print..

[Raj_05]

Hi @JordanCreek,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there could be a few possible reasons for this issue.

• Printer Driver or Software Issue: Sometimes, printer drivers or software settings can cause color calibration issues. Ensure that you have the latest printer drivers installed and that your printer settings are configured correctly for color printing.
• Color Management Settings: Check the color management settings in your printing preferences. Make sure they are set to default or adjusted correctly for the type of document you are printing.
• Faulty Ink Cartridge: Even if you've replaced the cartridges, it's possible that one of them is still faulty or not dispensing ink properly. Try replacing the pink ink cartridge with a new one, even if it seems to be printing correctly during maintenance procedures.
• Print Head Alignment: Run a print head alignment procedure. Sometimes, misaligned print heads can cause color discrepancies. Refer to your printer's manual for instructions on how to perform this task.
• Hardware Issue: If none of the above steps resolve the issue, it's possible that there is a hardware problem with your printer, such as a malfunctioning print head or other internal component.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support